Blitz KXTD TAPI Server - there is CTI application 3-d party for PBX
Panasonic KX-TD/KX-TDA, which allows to distribute incoming calls on Caller ID number, to conduct statistic
of incoming, outgoing calls and to pass information about calls to software of others manufacturers. Also
this software is intended for organizations of Call center and CRM systems on base of already working system
of account of the enterprise and PBX Panasonic KX-TD, KX-TDA.
It is possible to receive Caller ID number of PBX Panasonic KX-TD, KX-TDA at incoming calls:
on Caller ID service for analog lines;
on ANI number for E1 (T1);
on CLIP for ISDN.
The format of number of calling subscriber can be differ for various types of CO-lines and for various
operators of communication, which are connected to PBX but Blitz KXTD TAPI Server allows to
reduce them to the uniform format.
For work Blitz KX-TD TAPI Server need preset Base
Data Server and corresponding ODBC driver. It may be:
Blitz KXTD TAPI Server consists of two main applications:
Blitz_KXTDServTAPI - intended for distribution incoming outside calls on
certain EXT numbers in conformity to the filled tables of DB, and also for drop of incoming calls with
certain numbers Caller ID. Blitz KXTD TAPI Server uses the type of DB which was selected
by the subscriber from the list. Supported types of DB: FireBird, MS-SQL, MY-SQL and Oracle.
Blitz KXTDServConsole - with this software all necessary settings for work of
service are input. This software allows to operate it, fill the tables, necessary for work and to look
through archive of calls. At start it checks availability of necessary DB tables and in case if one of
this table is absent creates new one. It is possible to fill the tables both in
Blitz KXTD Serv Console and from any other software with SQL query.
1.2. System requirements
Checked up platforms: Windows 2000/XP/2003. It can work with any EXT lines (except for ISDN, BRI, DECT) and
with any telephone device.
Hardware:
For functioning Blitz KXTD TAPI Server the computer must satisfy to the following
requirements:
The processor from Pentium-1 or higher or compatible with it;
128 Mbytes of RAM;
2 Mbytes of memory on the hard disk;
Free COM port to connect PBX;
Operative system Microsoft Windows NT 4.0(SP5)/2000/2003/XP.
The version firmware of the PBX must be:
KX-TD 816 - not less 5 ver. (it is desirable 6 ver.)
KX-TD 1232 - not less 5 ver. (it is desirable 6. ver.)
KX-TD 500 - not less 2.3 (it is desirable 2.6)
KX-TDA anyone (it is desirable 2.0)
1.3. Specifications influencing the decision of this task
For PBX Panasonic KX-TD/KX-TDA this task is solved only by functions of control PBX through TAPI, and
active control can be done only by TAPI EXT lines, on TAPI CO lines you can only observe.
It is possible to redirect incoming calls on TAPI line EXT only with 2 TAPI functions - Transfer and
Redirect. Thus, before realization of any of this function, the PT on which call comes can ring only
one time.
It is possible to realize the function of Transfer only on digital or hybrid EXT line with connected
PT. This function substitute by itself the user of PT, i.e. switch on SP-phone on the PT and emulate
user's actions at transferring call on other EXT number (press the button Transfer and EXT number on
which all calls will be transferred). It is realized at any incoming call - intercom call, transferred
call, incoming call, received on DID, DIL 1:1, DIL 1:N, UCD etc. distribution.Suscriber at once will
hear music on HOLD. One fault of function Transfer is that the incoming call billing begin at the
moment handling by function Transfer on PT EXT Supervisor.
The function Redirect can be done on any EXT line (on analog line - to connect analog device is
unessential, for digital it is necessary to connect PT, even KX-TD 7560), but only at outgoing incoming
call, which was received at DIL 1:1 or DID distribution (at intercom call, transfered call, DIL 1:N,
UCD don't work), and as with ACD groups. For outside caller billing of the call begin at moment answer
EXT on which the call was redirected.
It is possible to drop incoming outside call only from hybrid or digital EXT line with connected APT
or DPT system device.
1.4. Applications
1.4.1. Blitz_KXTDServTAPI
Blitz_KXTDServTAPI - works as Windows-service and fulfils all main tasks.
If number Caller ID was defined at incoming outside call this number will be modified on the special
table of modification.
If number DID was defined, this number is verified on field DID of table DID_DIL 1:1_Extended and also
EXT number on which
the call came is verified with number pointed out in the field EXT_Victim. If there is no conformity in
this table, then number of CO line on which the call came is verified with field CO of DID_DIL11_Extended
table, and also EXT number on which the call came is verified with number, pointed out in the field
EXT-Victim of this table. If there is no such conformity too, then processing of this call on function
transfer and drop call will be finished.
Then the modification of Caller ID number is verified on field Caller ID of table
Caller ID. If there is the log in table with this Caller ID and field EXT 1 is filled, then the
Transfer of call is made to the EXT line, which is pointed out in this field or its drop (code "1"). If
field EXT 1 didn't fill, or "0" pointed in this field, or intercom call on which there was an attempt to
transfer the call is busy, then fields EXT 2 and EXT 3 are processed in the same way.
If all three fields EXT 1, EXT 2, EXT 3 are empty, or all EXT numbers pointed in this
fields are busy, or number of Caller ID call was not found in the table Caller ID, or number
Caller ID was defined, then the attempt to transfer incoming call to number which is pointed out in the
field EXT_Default of table DID_DIL11_Extended is fulfilled. If this field is empty, then the call will
not be transferred anywhere.
To transfer or drop call the table of distribution calls, Caller ID has greater priority, in
comparison with the table DID_DID11_Extanded. But if there are no conformity of numbers DID, CO and
number EXT_Victim in the table DID_DIL11_Extended to DID numbers or CO and intercom EXT numbers on which
the call came, then this call will not be transferred anywhere.
When incoming call was completed the log in the table of contacts (LogIncCalls) is formed, the number
of incoming call, time and date when the call came, the time of answering the call, duration, EXT number
on which the call came are pointed in this table. If the call has not answered, time of answer for a call
and duration of conversation remains "zero".
When outgoing call was completed the log in the table of outgoing calls (LogOutCalls) is formed. The
dialed number, figures dialed after number, time and date of the beginning of the calls from the moment
when the handset was raised, time of answering the call, EXT number from which the call was made are
pointed in this table.
User can use the data from these two tables in other software.
There are three ways to pass events about incoming call:
For each incoming and manually transferred call the empty file is created. Caller ID and EXT
number, on which the call came, contain the name of this file.
At work with DB MS-SQL for each incoming manually transferred call the saved procedure with this
name is caused and at answered the call the procedure with other name is caused.
At incoming and manual transferred call with TCP/IP protocol, manager receives information about
call as text line which contains Caller ID Number, DID/DDI number, CO number and EXT number.
1.4.2. Blitz_KXTDServConsole
Blitz_KXTDServConsole - there is a console of control.
Blitz_KXTDServConsole - sets parameters of connection to DB, which is used by main application
Blitz_KXTDServTAPI. At successful connection to DB, Blitz_KXTDServConsole checks presence of all
necessary tables. In case one of these tables is absent this application creates new one.
It sets parameters of start Blitz_KXTDServTAPI - there are 3 types of start (manual, automatic,
disabled). It allows to start, stop, restart, select user's name and password from which
Blitz_KXTDServTAPI will be started.
It gates out the contents of all DB tables, allows to edit the contents of tables DID_DIL11_Extended,
CallerID and ClientsID.
It allows to create and edit the contents of table of CallerID modification. This table has dbf format
and the layout of the file of this table is set up by user.
1.5 Installation of the Program for the KX-TD station.
1.5.1. General items of KX-TD information.
Stations KX-TD 812/1232 with one main block have only 1 universal RS-232 port which is
used and for transfer SMDR, and for programming, and for TAPI-interface. And at certain
moment only one function from this list written above can work.
System of station KX-TD 1232 from 2 main blocks has 2 RS-232 ports. But TAPI-interface
works only RS-232 station "Master". For SMDR or Program exchange you can use R-232 on
station "Slave".
Stations KX-TD 500 have 1 port RS-232 for transfer the information. TAPI-interface works
on anyone from RS-232 ports stations KX-TD 500. We recommend in case KX-TD 500 to use
RS-232 port SMDR for initialization of TAPI-interface. To solve problem of ports lack
RS-232 for station KXTD at initialization of TAPI-interface or to combine reception on
one port RS-232 and SMDR messages and TAPI-interface, we offer the program of reception
SMDR information on TAPI-interface.
Connection PBX to the computer.
For KX-TD to connect computer to PBX the RS-232C cable is required.
On the computer side the cable is connected to free socket of one of COM-ports (most computer are equipped
with 2 Com-ports, designated as “ COM 1” and “COM 2”). Contact sockets type “father” either 25 or 9
are used on computer. Standard Cable of serial port for TAPI interface operation PBX KX-TD can not be used.
Below there is a circuit, according to which, you can make a cable suitable for using PBX KX-TD.
Station KX-TD connects with computer of the user and TAPI-server is carried out using
RS-232C, with soldering described in the firm documentation on installation PBX
Panasonic KX-TD. This cable is also used to receive the information SMDR and programming
station KX-TD.
Standard cable for COM port for operation TAPI interface PBX KX-TD doesn't approach.
You can make a suitable cable for work with series PBX KX-TD on the scheme given below.
Soldering the cable RS-232 C
Part 1 (9pins connector)
Port RS-232 C series KX-TD (25 pins)
Port RS-232 C on PC (9 pins)
Part 2 (25 pins connector)
Port RS-232 C series KX-TD (25 pins)
Port RS-232 C on PC (25 pins)
Besides, it is recommended to connect metallic frames of socket by separate wire.
For detailed information about address to the firm documentation on installation PBX
Panasonic KX-TD.
1.5.2. Installation on computer which directly connected to PBX
with RS-232 port.
For installation the program on the individual computer you need to download TSP driver for KX-TD system, and
also instructions on its installation.
Download TSP driver for KX-TD systems, as well as instruction for their installation (tspinst177.zip,
PanasonicTSP-eula.pdf, KXTDtspinstman.pdf, tspinstmanFrom167.pdf).
Connect PBX systems Panasonic KX-TD to the computer with cable the soldering pointed above. Install
TSP driver KX-TD version 1.77 on the computer on OS Windows not later than NT. 4.0 according to the
instructions pointed above, and check its efficiency.
Download the Blitz KXTD TAPI Server installations Setup_Blitz_KXTD_TAPI_Server.zip.
Run the program of installation Setup_Blitz_KXTD_Server_TAPI.exe and following instructions.
Run Blitz_KXTDServConsole.exe. Set parameters for connection to Date Base Server and another setting of
Blitz KX-TD TAPI Server.
1.6. Installation for Panasonic KX-TDA systems
For KX-TDA connection is carried out using USB cable or through connection to CTI-link card.
1.6.1 Installation steps for Panasonic KX-TDA systems using USB cable:
Download USB and TSP driver for KX-TDA systems, as well as instruction for their installation
(PanasonicTSP-eula.pdf, USB_old_driver_remove.doc, USB_TDA_WinXX.zip, KXTDATSPInstManual.pdf,
panasonic_kx-tda_tsp_inst2117.zip).
Connect PBX systems Panasonic KX-TDA to the computer with USB cable. Install the USB driver ver.
2.0.0.7 first and then TSP driver KX-TDA last version on the computer on OS Windows not later than XP,
according to the instructions pointed above. Set it to receive TAPI througt USB. Check its efficiency.
Download the Blitz KXTD TAPI Server installations Setup_Blitz_KXTD_TAPI_Server.zip.
Run the program of installation Setup_Blitz_KXTD_Server_TAPI.exe and following instructions.
Run Blitz_KXTDServConsole.exe. Set parameters for connection to Date Base Server and another setting
of Blitz KX-TD TAPI Server.
1.6.2 Installation steps for Panasonic KX-TDA100/200/600 systems
using CTI-link card Panasonic KX-TDA0410:
Download TSP driver for KX-TDA systems, as well as instruction for their installation
(PanasonicTSP-eula.pdf, KXTDATSPInstManual.pdf, panasonic_kx-tda_tsp_inst2117.zip).
Install CTI-link card into PBX systems Panasonic KX-TDA100/200/600 and set it IP network adress.
Connect CTI-link card to the Ethernet network with patchcord cable.
Install TSP driver KX-TDA last version on the computer on OS Windows not later than XP, according to
the instructions pointed above. Set it to receive TAPI througt IP adress of CTI-link card and default port
33333. Check its efficiency.
Download the Blitz KXTD TAPI Server installations Setup_Blitz_KXTD_TAPI_Server.zip.
Run the program of installation Setup_Blitz_KXTD_Server_TAPI.exe and following instructions.
Run Blitz_KXTDServConsole.exe. Set parameters for connection to Date Base Server and another setting of
Blitz KX-TD TAPI Server.
