CTI software (main page)Contact UsSite Map
login
password
forget?

Blitz Supervisor

• Home • Programs • Blitz Supervisor • Screenshots

All Screenshots

Monitoring of operators of call center. Statistics of incoming calls.

Incoming calls:

  • Incoming calls on PBX;
  • Incoming calls on group of operators.

The report of calls statistic and work of Call Center agents.

From a workplace Blitz Supervisor it is possible to receive the report according to Call center calls identical to the previous windows, but for any period selected by the Supervisor. From the report it is visible, how many has come calls on group and on the agent. What amount from them has been lost in queue or on the operator. What maximum and average times of a call for the operator. How many the client expects in queue at employment of all operators of group, the general wait time of the client to the answer to it, time of talk of the operator with the client.

It is possible to send the Report on the printer or to save in *.csv a file and to process then in EXEL or any other editor of tables. Most often used presets of report parameters can be saved in an appropriate bookmark.

Search and sampling of calls.

  • The filter on date, time of calls, duration of the general waiting of the client to the answer, waiting in queue or on the operator, time of talk to the client:
  • The filter on lines of operators, numbers of their groups or numbers of CO lines:
  • The filter on number of CLIP, Caller ID or DID:
  • The filter on the basis of a call: incoming, outgoing, intercom, city, long-distance, international, direct, intercepted, not answered, tranfered etc.

The report of calls

The possible period from 1 till 365 days. After adjustment of the previous filters we will receive the report on calls of a following type:

Function of integration with speech archivers

Blitz Supervisor can receive from Blitz KXTD TAPI Server as a media stream on TCP/IP audio files of the calls made archivers of speech. Directly of the report of calls Blitz Supervisor does request Blitz KXTD TAPI Server on audio file transmission on parameters from a DB of calls. Blitz KXTD TAPI Server by rules of a title of an audio file finds it and transfers CTI to application.

These rules with search options of an audio file for calls on everyone CO line can be described individually, thus it is possible to use archivers of speech of different vendors on different types CO lines with one PBX. Vendors supported at present and types of archivers of speech:
  • - Telest;
  • - AudioRem, DigiVoice, DigiReg, DogEar, Magnus, Ocean Tech .;
  • - Mars, Altron, AMUR;
  • - SP-Records;
The rights to listening of audio files of calls of specific internal phones for each workplace it is defined by the manager in its adjustments at Registration in Blitz KX-TD TAPI Server .

(The option is included into distribution kit Blitz KX-TD TAPI Server)

The report of the status of agents Call Center.

From a workplace Blitz Supervisor it is possible to receive the report on a state of agents of group of Call center. From it is visible when the agent has been free, occupied on handling of incoming and outgoing calls, has LoIn into group or has LogOut it, has installed to itself subscriber function "Not ready" or "Resume" "Not to Disturb" or "Forward calls", for system phone has been ungeared.

The report "Statistics of calls on time".

From a workplace Blitz Supervisor it is possible to receive the report allocation of calls on time for group or the agent of Call center. Supervisor Call Center can find Busy hour, draw an output, when in group it is enough agents, and when it is necessary to add agents in group what to reduce percent of the lost calls.

It is possible to send the Report on the printer or to save in *.csv a file and to process then in EXEL or any other editor of tables. Most often used presets of report parameters can be saved in an appropriate bookmark.

Blitz Supervisor